FAQ

To find out all the details and the progress of your order, call us at 2110123533 or send an e-mail to [email protected] and you will receive the information you want immediately.

To see the progress of your order click here.

In order to receive the discount coupon for the first order, fill in your mail on the home page and by clicking on register you will receive the discount code. Check the spam/junk mail as well.

Promotions and discount codes aren't combined with each other, so you can only use one discount code.

The discount code applies to products that don't have a discount, so if your purchase is a discount product, you can keep the coupon for your next purchase.

If your order is canceled, then it is likely that the product you have chosen is in short supply. In any case, you will receive notification from us about the cancelation of your order.

If you are located in Attica, we deliver by private means. For the rest of Greece and Cyprus, we cooperate with Courier Center.

You can change the address of your order by calling at 2110123533 or sending mail to [email protected]

You can cancel your order by calling at 2110123533 or by sending mail to [email protected]

In order to receive your order from a store, so you can also try the product, during the checkout, choose pick-up from a store that serves you.

If the products you have selected are immediately available, you will receive them in 1-3 working days. Within Attica, deliveries are made on the next working day.

We can ship our products all over Greece and Cyprus with free shipping. We also deliver worldwide with the charges listed here.

To return a product, you pack the parcel with the products, which must be in original state, you deliver it to Courier Center at our (recipient) expense, and then when we receive it, we return your money by deducting the 5€ which is the shipping cost.

You can change a product within 90 days from the day of receipt. The process is very simple: you pack the products which should be in their original state and send them to us with Courier Center at our own expense (recipient), putting in the return form and filled in with the products you want to replace. Otherwise, by calling at 2110123533 or sending mail to [email protected], the change can be made directly with the delivery-receipt method (hand-to-hand).

In case you want to change a product, there is the cost of shipping (5€) + any difference in price with the new products you have chosen.

The return of a product is accepted within 90 days of the date of delivery provided that the product is in its original condition.

You can change a product in the store completely free of charge with your receipt.

The refund period is 2-5 business days from the day we received the product.

You can pay with a credit/debit card, Klarna, PayPal, or via IRIS transfer. For shipments to Cyprus and the rest of the world, payment is made exclusively by credit/debit card, PayPal, Klarna, or via IRIS transfer.

To pay for your order in the store, so that you can try the product, choose payment at the store that serves you at checkout, where you can pay by cash or credit/debit card.

In this case, your payment has not been successful and your card has not been charged, so you can try placing your order again.

To create an account at Cento, you must click on the "Create an account" field “Create an account” and fill in your full details.

In case you want to change your password, you can log in to your account and click on the option "Change Password". You will immediately receive an email to the account you have entered in Cento and you will be redirected to the relevant password recovery field.

In case you want to change the details in your account, then after logging in with your old details, you choose the field "Change Details". Fill in the new data in the corresponding fields and click "Save Changes".

In case you can't log in to your account, then double-check your password or username you had chosen when registering. If you cannot log in again then proceed to the option "Change Password".

In case you forgot your password, you can retrieve it by clicking on the option “Forgot your password?”. You will immediately receive an email to the account you have entered in Cento and you will be redirected to the relevant password recovery field.

In case you want to change your password then you can log in to your account and click on the option "Change Password". You will immediately receive an email to the account you have entered in Cento and you will be redirected to the relevant password recovery field.