Shipping options

“CENTO FASHION” provides the customer with a) the opportunity to receive himself/herself the products ordered from the addresses of the Company's stores, and b) the possibility of sending the registered order to him/her using a partner courier company in the area of his choice.

PICKUP FROM A COMPANY’S STORE

By choosing to receive the products from our Company's store, i.e.
• In Haidari, Attica, on Kerasountos Street, no. 15, P.C. 12461, tel. 211 0199092, 2110123533 (Headquarters & showroom)
• In Aigaleo, Attica, on Iera Odos,, no. 251, P.C. 12241, tel. 210 5310382,
• In Nafplio, Argolida, on Argos Street, no. 34, P.C. 21100, tel. 27520 21231

The choice of the store and the receipt of the products is made by the customer and the payment by cash or card is made at the cashier of the company's store, at the time of receiving the products, while the customer is not charged with shipping or cash on delivery costs, regardless of the order amount.

If the customer chooses to pick up the order from a Company's store, the customer will be informed of its progress by telephone or e-mail and must come to pick it up within 10 days, on the days and hours of operation of our stores, otherwise the order will be automatically cancelled.

SHIPMENT BY COURIER OR TRANSPORT COMPANY

Each order is routed for shipment from the Company's Central Store located in Haidari, Attica, on Kerasountos Street, no. 15, P.C. 12461. In case of inability to forward the order from our main store, then the orders will be sent from another store of the company. Each registered order will be available for shipment to the customer's place of choice after the relevant quality and availability check of the products.

SHIPPING TIME AND COST

Delivery time occurs for each order based on the selected shipping destination. Orders are shipped without any shipping costs (FREE of charge) and without parcel weight limitation.

• Shipment within Attica

The shipping time of orders within Attica is set at 1-3 working days from the date you receive a relevant "Shipping Confirmation" email. Shipping within Greece is FREE.

• Shipment outside Attica and to Remote Areas

The shipping time of orders outside Attica and to Remote Areas is set at 1-3 working days from the date you receive the relevant “Shipping Confirmation” email. Shipment within Greece is FREE. Depending on the circumstances, the estimated delivery time to remote areas may vary and there can be a relative delay in the receipt of the order by the customer.

The delivery of shipments carried out by the courier company Courier Center shall be from 09:00 in the morning until 17:00 in the afternoon, at the address indicated by the customer in the order entry form. For the best customer service, customers are requested to inform us thoroughly about the specific details of the place of delivery (name, address, contact details, name on the bell, etc.) where necessary.

Then, the customer will be informed by phone or e-mail, for the exact time of delivery of his/her order.

• Shipment to Cyprus

For registration of a product order (Retail) with a shipping address in the region of Cyprus, there is a minimum order cost limitation, which is set at 30, 00 €. The shipping cost of the order is zero (FREE) regardless of the total weight of the shipping package. The delivery time of orders outside Attica and to Remote Areas is set at the time of 4-6 working days from the date you receive the relevant “Shipping Confirmation” email. Delivery of the products will be made to the customer's address of choice. For better customer service, customers are requested to inform us thoroughly about the specific details of the place of delivery (name, address, contact details, name on the bell, etc.) where necessary.

Regarding the shipment of wholesale orders in Cyprus, this is carried out after a relevant contact with the Company’s Customer Service Department. In order to send wholesale orders to Cyprus, the cost of transportation will be calculated on a case-by-case basis.

Then, the customer will be informed by phone or e-mail, for the exact time of delivery of his/her order.

• Shipment to European countries

Your order will be sent via DHL to any destination outside Greece. The shipping cost of the order is 19,95€ regardless of the total weight of the shipping package. The delivery time of orders is set in the period of 3-5 working days from the date you receive the relevant "Shipping Confirmation" email.

Delivery of the products will be made to the customer's address of choice. For better customer service, customers are requested to inform us thoroughly about the specific details of the place of delivery (name, address, contact details, name on the bell, etc.) where necessary.

Regarding the shipment of wholesale orders in European countries, this is carried out after a relevant contact with the Company’s Customer Service Department.

DELIVERY FAILURE (within expected period of time)

At CENTO FASHION we make every effort for our customers to receive the products they ordered quickly within the above mentioned deadlines. In case of lack of availability of the product and / or replacement with another, and/ or for any other reason, always after immediate notification of the customer, the shipping days may be increased, from two (2) to ten (10) business days. In this case, the customer is given the opportunity to cancel his/her order and choose either the refund of his money or the issue of a special coupon equal to the order value he/she paid when placing the order (see “RETURN OF MONEY THROUGH THE PROVISION OF A SPECIAL PURCHASE COUPON”). Note that if within three (3) working days there is no payment information from the customer, the order will automatically be canceled and an informative cancelation e-mail will be sent.

DELIVERY FAILURE (not receiving a product)

In the case where the shipment of an order is carried out and executed at an address indicated by the customer but it is not possible to complete it (i.e. to be received by the customer), then within a short period of time the delivery by the courier company takes place again. If, again, it is not possible for the customer to receive the product, then the courier company will inform him/her with a note about the location of the parcel and will notify him/her to proceed to a relevant communication for the determination of the redirection of the package and the delivery date.

In the event that 15 days have elapsed since the shipment of the products by the company, without the customer receiving them, and this does not arise due to our fault, then it is automatically considered that the order is cancelled and the sales contract is terminated at the will of the customer. Having said that, as soon as possible and in any case, within 30 days from the date on which we consider that the Contract has expired, there will be communication with the customer who registered it in order to determine the desired method of refund (see Refund). If the products have been scheduled for shipment but were not eventually received by the customer due to his/her own fault, then the company will charge the customer with any delivery costs and other expenses incurred due to the termination of the Contract. Therefore, the amount that will be eventually returned through this process to the customer will correspond to the amount paid, after deducting the corresponding expenses incurred by us for shipping the products.

DELIVERY ERROR

The customer reserves the right to inform the company in case he/she accidentally receives an incorrect, different or defective product. Any member/customer of www.centofashion.com who will find that he/she has not received the item he/she ordered, but some other by mistake or a defective one, has the right- obligation to inform the competent department of our company within one (1) business day at 211 0123533 or on the email [email protected]. Subsequently, the company retains the obligation, in case of timely information from the customer, to request the return of the misshipped or defective product and to arrange for the replacement and reshipment of the parcel, without charge to the customer. The customer also holds the right to cancel the sale, in case that the replacement and shipment of the product is not carried out within thirty (30) working days from the date the company received the product.

COMPLETION OF DELIVERY

Upon completion of delivery of the products in the hands of the customer, or another person who receives them instead (after relevant communication), the ownership and responsibility for the integrity and condition of the products belongs to the customer.