Returns policy

In order to return products to the company or change them, the following conditions should be met.

(a) Any unjustified return or change of products should be routed within 90 working days from the date of receipt of each order by the customer or by a person indicated by him/her (art. 3e of Law 2251/1994).

(b) the condition and packaging of the parcel and its contents must be accompanied by all relevant forms (labels, plastics, etc.) and be exactly as delivered, in excellent level.

(c) the customer should take care of the safe return of the product to us as well as the situation in which we receive it, since responsibility for this lies to him/her.
The costs of returning products for reasons that our Company is not responsible for are borne exclusively by the customer.

The products should be sent exclusively through the company Courier Center, to the Company's main store in Haidari, Attica, on Kerasountas Street, no. 15, P.C. 12461, with the footnote that the refund is made "for the attention of Cento e-shop".

RETURN PROCEDURE

In the case where the customer wishes to change a product and replace it or choose another, this is possible by following the procedure below.

(a) completion of an accompanying product return form, indicating the product code and the reason for the return

(b) indication of the product code that the customer wishes to be sent to him/her as a replacement.

(c) contact with the company Courier Center for the shipment of the product to the central store of CENTO FASHION.

(d) checking of the product and reshipment of the new package with a shipping cost of 5.00 €. In case the procedure is carried out in a company's store within 15 days, there is no relevant change fee.

DETAILS

The customer of the company may request the change/replacement of the product he had originally chosen, by selecting another product from the ones shown on this website, provided that all the conditions related to the possibility of withdrawal-change-replacement are met, as detailed below.

In case of a defective product, the customer should return the product to be changed/ replaced to the company in order for it to carry out any relevant quality and status check of the product. Then the company will contact the customer to inform him/her about the progress of the process. In the event that the returned product is in excellent condition, respecting all the conditions for returning products to the company, then the process of changing/replacing and sending the new product to the customer is initiated.

If the product selected for change/replacement that the customer wishes to return is of a value higher than the one already purchased, then the customer must cover the relevant cash difference. There are two ways of covering the difference in money. The first way is by depositing the cash difference in an account indicated by the company. Therefore, the selected product will be sent to the customer, immediately after the relevant notification of the Customer Service Department, as it relates to the progress of the procedure and the deposit of the cash difference by the customer into the Company's account. The second way (for shipments within Greece) is the option of reshipping the product with the cash on delivery procedure after informing the Customer Service Department. If this procedure is chosen, the amount of the financial difference will be attributed to the courier company at the time of delivery and receipt of the order by the customer or by a person indicated by him/her.
The shipping and ordering details of the product will be kept and used as those already entered by the customer during the first order. For any modification of the shipping, order and so on, the customer should inform the Customer Service Department.

If the product selected for change/replacement that the customer wishes to return is of a value lower than the one already purchased, then the Company must pay to the customer the relevant monetary difference of the final value of the product. After the return of the product from the customer to the company and the determination of the cost difference from the new product, the Customer Service Department will contact the customer for the new choice so that the change request is immediately forwarded and the final shipment of the product to the customer is initiated. After the shipment of the product, the order is given to offset the difference in the final value of the product. The refund of the cash difference will be made through a reversal of the amount from the secure environment of VivaWallet, as this procedure is mentioned above in the field “Refund”. The period of time necessary for the payment of the difference value by the company to the customer's bank account, is subject to the method of processing the order by VivaWallet and depends on the procedure it follows and the time frames it sets in each case. As shipping and ordering details of the product, as well as bank account details of the customer to whom the money will be reversed, the ones that the customer has already registered at the time of the first order will be retained and used. For any modification of the shipping, financial transaction details and so on, the customer should inform the Customer Service Department accordingly.

The process of returning and resending the product to the Company in case of change-replacement due to the customer's wish through the Courier Center company, amounts to five Euros (5.00 €).

WITHDRAWAL-CHANGE-REPLACEMENT CONDITIONS

Withdrawal from the purchase or product may not be allowed where the conditions of the present are not fulfilled. In particular, withdrawal-change-replacement and return of items shall not be permitted

(a) which have been used and opened-used by the customer while they do not carry any defect;

(b) whose construction was carried out in accordance with the specific and particular requirements and preferences of the customer,

(c) on whose return they are missing parts which constituted them;

(d) the packaging and in general form of which has been partially or totally destroyed.

In the event that the shipment of the products by the member/customer is completed and some of the terms of return mentioned herein have not been met, our company reserves the right not to accept the return of the products and these products will be returned to the customer at his/her own charge (5.00 €). Once the item is delivered to the customer's possession, the Company bears no responsibility for its alteration, malfunction or destruction.

RETURN CASES

GENERAL - RETURN WITHOUT A CAUSE

The user/member/customer reserves the right to withdraw from the sales contract, without cause. More specifically, if the retail customer wishes to return or change a product (withdrawal), it should be requested in writing via a withdrawal form and will be routed within 90 calendar days from the date of receipt of the order by the customer or by a person indicated by him/her (art. 3e of Law 2251/1994). In the case of orders of large size-multiple products, the starting date of the deadline starts from the date of delivery of the last product included in the same order, while in the case of orders involving permanence, for which it has been instructed to be carried out at regular intervals, then the above mentioned period starts from the date of delivery of the first parcel. The return of products to the company will be done in accordance with the Return Procedure. The product must, necessarily, carry all the accessories and parts that accompanied it when received by the customer and must be carefully packed, so as not to cause damages during the return, either to the product or the packaging. In addition, each return package should be accompanied by the retail sales document or the relevant invoice.
The cost of returning the product to the Company in case of withdrawal (5.00 €), is exclusively covered by the customer and through the courier company that will be indicated by the Company.

DEFECTIVE PRODUCTS

Any defective products that will be delivered to the Company's customers will be returned to the Company after relevant communication, in accordance with No.354 et seq., the provisions of Law No 207/2009, as well as any other relevant provisions of Greek and European legislation. It is therefore recommended by our Company that all our customers, when receiving their products either from the company's pick-up point, or after sending them to the customer, or a third person duly authorized by him/her, carefully check the integrity of the packaging as well as its internal merchandise, as well as if they find any relevant damage or any obvious defects, inform us as soon as possible and in any case within one (1) day.

More specifically, the Company is responsible for any actual defect or lack of a agreed property describing the object, which the served item bear, if it is found at the time of delivery, and in any case within one (1) day. The customer should immediately contact the Company's Customer Service Center either by phone at 211 0123533 or by email at [email protected]. The Company is obliged to respond within five (5) working days from the time of the communication and inform the customer about the procedure to be followed. The process involves returning the object in the way and means of choice of the customer who wishes to return the product. The products returned for inspection at the stores indicated by the Company, must be in the condition they arrived at the customer, and must include any other object - regional element that is part of the whole object, as well as any accompanying form of the item.

Upon receipt of the returned defective product by a representative of our Company a thorough inspection is underway to verify the defect and the exact cause. The Company is obliged to communicate about the return and the results of the inspection of the object with the customer, by phone or e-mail, in order to inform him/her of the control procedure to be followed, the possible replacement of the object (if it is considered that the alteration or damage is responsibility of the company) within nineny (90) working days from the moment that the product returned to us. Any technical control of the quality and operation of the object will be routed by the Company at no cost to the customer. In the event that it is judged that the Company is responsible for the error and the product is defective due to our own fault, the replacement of the product and its reshipment to the customer will be fully covered by the Company. The fastest customer service and the repair or total replacement of products is an absolute priority. Any delays in the shipment of products provided by third-party partners of the company or due to force majeure, are not borne in any case by the Company, which will not bear any further financial or other obligations towards the customer.

In the unfavorable case where there is a delay in the final communication regarding the return of the item to the customer, more than thirty (30) days from the day of receipt and final check of the parcel by the Company, which does not arise due to force majeure, then the customer reserves the right to unilaterally terminate and cancel the sales contract and may request to the Customer Service Department of the Company, a full refund of the value of the purchased item, without the right to claim the value of any transport costs paid for it. The object will remain in the Company's possession, or will be returned to it (if its return was already underway before the submission of a refund request) and the customer will receive within three (3) working days the total value of the object purchased, in the manner agreed with the Company.

ORDER CANCELLATION

If the customer wishes to cancel a registered order, which in any case has not yet been sent to him/her by our company, he/she should contact the Customer Service Department from 09:00-17:00 Monday to Friday, at 211 0199092, 211 0123533, or by sending an email to [email protected].

In case the order has been sent to the customer, it can be returned by the same courier. In this case the shipping and return costs will be covered by the customer (5. 00 €).

REFUND

If the customer wishes to refund the total value of the products purchased, the customer of our company is given the option to choose either the refund to the bank account he has indicated or will indicate to our company, or the issuance and granting of a special purchase coupon which will have equal value to the value already paid by the customer for the purchase of the product. In case of withdrawal due to the customer's wish, after sending the products to him/her, the amount of 5.00 € will be deducted from the return value to cover the cost of transportation. The return of the products is done after prior consultation, approval and control of the condition in which they were finally received by our representative. For the refund or issue and granting of a special coupon, it is necessary the return of the purchased product to be approved by our company, after a phone contact of the customer with the Sales Department. Upon receipt of the product by a representative of our Company, a check will be made of the return status for possible damages of the product that are not our fault, and then a relevant order will be provided for payment of the amount of money of the value of the product to the customer or the issuance of the coupon, in accordance with the Terms of Withdrawal of this document.

REFUND TO A BANK ACCOUNT

When returning the products the customer has the option to choose the refund of the money paid upon purchase. The refund will be made with the same payment method that the customer chose during the initial purchase, within five (5) working days from the date we receive and check the products. In the event that the initial purchase was made with a cash on delivery order, the refund will be made through a bank deposit into an account indicated by the person concerned. Please note that only the amount of money that covers the value of the goods will be refunded, and not the value that covers the transport costs (€ 5.00), cash on delivery or bank charges paid by the customer.
If the transaction is canceled before the order is shipped to the customer, the refund will be made interbank to an account indicated by the customer or to the account selected by the customer during the initial purchase, within four (4) working days from the date of the written notice of cancelation.

Furthermore, if during the purchase the customer used the possibility of payment through the use of a credit card, then CENTO FASHION must inform the bank responsible for issuing the payment about the cancellation of the transaction within four (4) (due to cancellation prior to shipment) and five (5) (due to withdrawal) working days, respectively, from the date of receipt and inspection of the products. The refund will be made through the execution of a reversal of the amount from the Bank's safe environment, based on the cooperation and the special contract that it has signed and concluded with the customer. Once the above actions have been completed by the company, CENTO FASHION no longer bears responsibility regarding the time or manner of execution of the refund process.

REFUND THROUGH A SPECIAL PURCHASE COUPON

When returning products to the company, and provided that all the conditions for a permitted return are met, the customer can choose to be granted a special purchase coupon (discount code). This coupon will be equal to the purchase value of the product returned by the customer and will be valid for 90 days. The coupon is issued exclusively and personally on behalf of the customer who made the return of the products within five (5) working days from the date we receive and check the products. Please note that only the amount of money that covers the value of the goods will be calculated as the value of the special purchase coupon, and not the value that covers possible transport costs, cash on delivery or bank charges paid by the customer. The possibility of issuing the special purchase coupon also applies in case of cancellation of the transaction before the order is sent to the customer.
The special purchase coupon is personal, that is, it corresponds to purchases made by the customer himself/herself either through his/her account on this website or by displaying it to one of our physical stores. The coupon is issued after communication and consultation between the customer and the company and is sent as a discount code to the customer via email to the email address provided by the customer. The special coupon is used as a discount amount in the customer's next purchase, whether it is made through this website or during the physical purchase in a store. In case the customer's next purchase does not cover the amount corresponding to the discount code-coupon, then the same coupon can be used in a subsequent purchase, until the final utilization of the total initial purchase amount.
In addition, this voucher can be used by any third party who owns it as a “gift voucher” (discount code-gift card). For this reason, the voucher is issued personally on behalf of the customer and is delivered exclusively to him/her via email. The company bears no responsibility if the special purchase coupon is used by a third party, as in no case will it be able to know whether the final purchase, online or in person, is made by the owner of the voucher or someone indicated by him/her.